Clive Surgery and Dispensary Opening Times

When We Are Closed

Shropdoc is the local out-of-hours co-operative, run by local GPs and commissioned by Shropshire County Primary Care Trust. If you require medical attention outside surgery hours telephone 111. Patients requiring stitches, or with suspected broken bones, are advised to go directly to the A&E department at Royal Shrewsbury Hospital / Princess Royal Hospital.

​NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018

From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111. 

The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.

You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.

Walk-in Centre

The Shropshire Walk-in Health Centre is open from 08:00 - 20:00 every day of the year. The address is Whitehall, Monkmoor Road, Shrewsbury, SY2 5AP.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

As from 1^st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

Locally the pre-bookable appointments will be available as follows:

Weekday evenings (Monday to Friday) between 6.30pm and 8pm (at a local area hub)

Saturdays between 8am and 1pm (at a local area hub)

Sundays and bank holidays between 8.30am and 12.30pm (at a single site in central Shrewsbury)

Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact 01691 242222, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

It isn’t always necessary to see a GP for minor and common conditions - find out more about how to self-care for these types of conditions on the Self-care section of the NHS Shropshire

Clinical Commissioning Group website (https://shropshireccg.nhs.uk/health-advice/selfcare/).

It is important to be aware of how long common conditions should take to clear up

and always seek medical advice if you are unsure or if you feel it is an emergency.

Extended Access comes into effect as from 1^st October, 2018.

Information to help patients understand more about Extended Access is available on the NHS England website, visit https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/.

FAQs for Extended Access

• What is Extended Access?

• How will this work for patients?

• Will my practice be offering Extended Access appointments?

• When will the Extended Access appointments actually be available?

• How do I pre-book an appointment?

• Will the appointment be at my own practice?

• Where can I get more information about the ‘hub’ my practice is in?

• What other healthcare services are available in Shropshire?

• Where can I access more information?

• Do I need to see a GP? Plus:

• Find out where to get medical help in Shropshire

• Find out more about NHS Shropshire Clinical Commissioning Group (CCG)

What is Extended Access?
Extended Access aims to offer appointment times that may be more convenient for some patients. Part of the national agenda by NHS England, Extended Access means patients will be able to book appointments to see a GP, practice nurse, or other health professional, at a time which may be more convenient - in the evenings, at the weekend and during bank holidays. It comes into effect across England as from Monday, 1 October, 2018.

How will this work for patients?
Extended Access will be delivered through practices coming together in ’hubs’.
The practices in these ‘hubs’ will take turns, on a rota basis, to provide the extended access appointments to patients. This means patients could be offered an appointment at their own practice or at a nearby practice in the local area (part of the hub).
Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

Will my practice be offering extended access appointments?
Yes, all practices in Shropshire will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients better access to pre-bookable appointments, at more convenient times.

When will the Extended Access appointments actually be available?
Across Shropshire the pre-bookable appointments will be available between:
 Weekday evenings (Monday to Friday) between 6.30pm and 8pm (at a local area hub)
 Saturdays between 8am and 1pm (at a local area hub)
 Sundays and bank holidays between 8.30am and 12.30pm (at a single site in central Shrewsbury)

How do I pre-book an appointment?
Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do – patients simply need to contact their practice (who they are currently registered with), during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help.

Will the appointment be at my own practice?
The practices in these ‘hubs’ will take turns, on a rota basis, to provide the extended access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

Where can I get more information about the ‘hub’ my practice is in?
Patients should contact their practice (who they are registered with), during normal opening hours, and speak to the practice receptionist or a member of the practice team for more information.

What other healthcare services are available in Shropshire?
Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

Where can I access more information?
Extended Access on the NHS England Website
Information to help patients understand more about Extended Access is available on the NHS England website, visit https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/.

Where to get medical help in Shropshire
Please visit the NHS Shropshire Clinical Commissioning Group website for more information on ‘Where to get medical help’ (https://shropshireccg.nhs.uk/health-advice/self-care/where-to-get-medical-help/).

Do I need to see a GP?
It isn’t always necessary to see a GP for minor and common conditions - find out more about how to self-care for these types of conditions on the self-care section of the NHS Shropshire Clinical Commissioning Group website (https://shropshireccg.nhs.uk/health-advice/self-care/). It is important to be aware of how long common conditions should take to clear up and always seek medical advice if you are unsure or if you feel it is an emergency.

Find out more about NHS Shropshire Clinical Commissioning Group (CCG)
NHS Shropshire Clinical Commissioning Group (CCG) is responsible for the planning and commissioning (buying) of health and care services from a range of providers for the people of Shropshire.
It is a clinically led organisation with 41 GP Practices and it provides healthcare services for patients across the County registered with a local GP.
The CCG buys a wide range of services and these include GP and primary care services through to hospital care as well as community services and mental health services.
The CCG’s Head Office is based at William Farr House in Shrewsbury.
How to contact us:
• Telephone: 01743 277500 (main switchboard)
• Email: SHRCCG.ShropshireCCG@nhs.net
• Visit our website for more information: shropshireccg.nhs.uk